We offer free shipping on orders over $60 Canadian within Canada and the USA. For Canadian Orders we use Canada Post; for our USA orders we use USPS or UPS depending on the type of order. International orders are shipped via Asendia. We aim to have your orders out by the same or next day. In times of high volume it may take 2 – 3 business days. Orders placed on the weekend will ship the following Monday (Our shipping partners do not operate on the weekend). Orders will be shipped in the order in which they are received.
Exceptions to the free shipping offer:
- Orders that are being shipped to the Canadian Territories
- Orders that are being shipped to outside the continental U.S. (Alaska, Hawaii, Puerto Rico, US Military Addresses)
- For orders outside North America actual shipping rates will apply.
For orders under $60 a discounted shipping rate will apply. Enter your shipping destination at checkout to receive a proper quote.
We are more than happy to ship items internationally. If you country is not present at checkout, please drop us a line and we will sort out shipping for you straight away. The only restriction would be products containing alcohol (this does NOT apply to orders heading to the United States), otherwise we are more than willing to help you get the products you are looking for.
We are not responsible for any packages held by customs or any items confiscated by customs. Top of the Chain is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.
International Orders Heading to the United States
We are able to ship orders containing alcohol to the U.S. but an additional shipping time will be required as we are not legally able to ship the contents via airmail internationally and there is no option for ground shipping from Canada to the U.S. We make shipments from the U.S. approximately once every 10 days - so depending on when your order is placed extra time may be needed. Please note that if your order does not contain aftershave it will be shipped straight away and should arrive without the added delay.
International Shipping to Countries other than the US
International shipping of orders containing aftershave splashes with alcohol is NOT possible at the moment.
We are able to ship shaving soaps, balms, and toners however.
Depending where you are located the shipping could take as little as 4 weeks or as long as 12 (we are unable to guarantee a shipping timeline). Please take this into consideration when placing your order.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
Delivery times will vary Canadian orders should expect their delivery within five and seven (5 – 7) business days (unless a back order item is part of the order than longer shipping time may occur). We try to have all orders out the day after is placed.
For orders heading to the United States delivery should be expected between (5-12) business days (unless a back order item is part of the order than longer shipping time may occur). We try to have all orders out the day after is placed.
A business day is any working, non-statutory holiday, weekday in Ontario, Canada.