We offer free shipping on orders over $60 Canadian within Canada and the USA. For Canadian Orders we use Canada Post; for our USA orders we use USPS or UPS depending on the type of order. International orders are shipped via Asendia. We aim to have your orders out by the same or next day. In times of high volume it may take 2 – 3 business days. Orders placed on the weekend will ship the following Monday (Our shipping partners do not operate on the weekend). Orders will be shipped in the order in which they are received.
Exceptions to the free shipping offer:
- Orders that are being shipped to the Canadian Territories
- Orders that are being shipped to outside the continental U.S. (Alaska, Hawaii, Puerto Rico, US Military Addresses)
- For orders outside North America actual shipping rates will apply.
For orders under $60 a discounted shipping rate will apply. Enter your shipping destination at checkout to receive a proper quote.
We are more than happy to ship items internationally. If you country is not present at checkout, please drop us a line and we will sort out shipping for you straight away. The only restriction would be products containing alcohol (this does NOT apply to orders heading to the United States), otherwise we are more than willing to help you get the products you are looking for.
We are not responsible for any packages held by customs or any items confiscated by customs. Top of the Chain is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.
Delivery times will vary Canadian orders should expect their delivery within five and seven (5 – 7) business days (unless a back order item is part of the order than longer shipping time may occur). We try to have all orders out the day after is placed.
For orders heading to the United States delivery should be expected between (5-12) business days (unless a back order item is part of the order than longer shipping time may occur). We try to have all orders out the day after is placed.
A business day is any working, non-statutory holiday, weekday in Ontario, Canada.